Refund policy

Returns:

We hope you love your purchase, but if you don't, we're here to help!

Our Return and Refund Policy lasts for 14 days from the date that your order was delivered. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. It must also be in the original packaging. 

To start your return, we will require a receipt or a proof of purchase. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@susangurung.com.

 

Refunds: (if applicable)

Once we receive and inspect your return, we'll let you know if your refund has been approved. A refund approval or rejection will be notified to you via email. If the refund is approved, a credit will automatically be processed to your credit card or original method of payment, within a certain amount of days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any queries, please contact us at support@susangurung.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@susangurung.com, where you will receive instructions on how and where to send your package.

 

 

Shipping (if applicable)

To return your product, you should email support@susangurung.com. 

You will be responsible for your own shipping costs which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.